Refund Policy

Consumers in the EU (B2C)

Under Directive 2011/83/EU you have a 14-day right of withdrawal from the date of purchase. We grant a refund in full if less than 20% of the course content has been completed. Refunds are issued to the original payment method within 14 days of receiving your request.

By starting the course before the 14-day period expires you acknowledge that the right of withdrawal is lost once the course has been fully delivered or substantially consumed (Art. 16(m) of the Directive — supply of digital content).

Business purchases (B2B)

B2B purchases are excluded from the 14-day withdrawal right. Refunds for business customers are at our discretion and limited to exceptional circumstances such as duplicate billing.

Installment plans

A refund within the 14-day window covers any installments already charged. Once outside the window, refunds are not available and remaining installments remain payable.

Chargebacks

Please contact us before initiating a chargeback — most issues can be resolved quickly by email. Disputed chargebacks may result in suspension of course access.

How to request a refund

Email refunds@<DOMAIN> from the address used to purchase the course, with your order number and reason. We aim to reply within one business day.